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Thank You for Choosing Maxxmonster.com!

Your satisfaction is our priority. We offer a wide range of high-quality clothing products and are committed to processing your orders quickly and addressing any questions you may have. We hope you enjoy an excellent shopping experience with us!

Return & Exchange Policy

At Maxxmonster, we carefully select clothing that we believe you will love. Your feedback is invaluable in helping us improve our offerings to cater to every unique body shape and size.

Return/Exchange Guidelines:

If you are not satisfied with any of our products, you may return or exchange items within 30 business days of delivery.

Refunds for the original purchase price will be issued in the same form as the original payment. Please allow up to 10 business days for processing once we receive your return.

If you would like a different size, color, or style, please email us for assistance with the return and placing a new order. We’re here to help you find the perfect fit!

Return/Exchange Steps:

Email our customer service department to request assistance.
Carefully repackage the items in the original shipping box.
Include your name and/or order number in the package for identification.

Condition for Returns:

Item Condition: Must be new, unworn, or unused, with tags, and in original packaging.
Restocking Fee: None.
Return Method: By Mail.
Shipping Cost: Free (we cover the return shipping cost).
Shipping Label: We will email you a return label once your return is approved.

Please Note: Any shipping charges incurred during the initial purchase are non-refundable.

Exclusions: We cannot accept returns or exchanges for items that:

Have been damaged due to customer actions (e.g., misuse, alterations, improper care).
Show excessive wear and tear or have reached the end of their intended lifespan.


Cancellation Policy
Orders can be canceled within 12 hours of placement for a full refund.
Cancellations are not accepted once an order has shipped. We appreciate your understanding.


Changes to Order
We can accommodate changes to size, color, or shipping address prior to shipping. If the order has already shipped, we are unable to make changes. Please contact us as soon as possible for any adjustments.


For more help, please contact with our customer service department:

E-mail: support@maxxmonster.com

LIVE CHAT IS AVAILABLE

Tel: +6017-8806074

Address:
SR Trading Resources
76, Jalan PJU 5/21, Kota Damansara, 47810 Petaling Jaya, Selangor Malaysia

Shipping Information

• Shipping Fee: FREE SHIPPING WORLDWIDE
• Processing Time: 1-3 Business Days
• Delivery Time: 5-8 Business Days

Courier Information

We are pleased to offer our customers exceptional value and service. That’s why we provide free shipping from our warehouses:

• From Asia: via ePacket or EMS
• From the USA: via USPS

IMPORTANT NOTICE:

• If you wish to change your order details, please contact us within 12 hours of payment at support@maxxmonster.com.
• We advise against using P.O. BOX addresses if possible, as deliveries to these locations can take at least 15 days.
• "Business days" refer to Monday through Friday, excluding holidays.
• Shipping times may vary based on your location. While we strive to deliver your items within the estimated timeframe, please note that delivery dates are not guaranteed.

TRACKING YOUR ORDER

Don’t worry; we’ll keep you informed. You can log into your account anytime to check the status of your order. Alternatively, you can send your order number to support@maxxmonster.com, and we’ll provide you with real-time logistics updates.

CUSTOMS INFORMATION

Please be aware that we are not responsible for any customs fees that may arise after your items have shipped. By placing an order, you acknowledge that one or more packages may incur customs fees upon arrival in your country.

CONTACT US

If you have any questions about the shipment, please feel free to contact us:

E-mail: support@maxxmonster.com

LIVE CHAT IS AVAILABLE

Tel: +6017-8806074

Address:
SR Trading Resources
76, Jalan PJU 5/21, Kota Damansara, 47810 Petaling Jaya, Selangor Malaysia

Thank you!

If you have any questions about your shipment or need assistance, please feel free to reach out to us:

Email: support@maxxmonster.com

Live Chat: Available on our website

Phone: +6017-8806074

Address:
SR Trading Resources
76, Jalan PJU 5/21
Kota Damansara, 47810
Petaling Jaya, Selangor, Malaysia