Welcome to our store

Returns & Refund Policy

Thank you for choosing Maxxmonster.com!

At Maxxmonster, your satisfaction is our top priority. We strive to provide you with high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we are here to help.


Return & Exchange Guidelines

  • Timeframe: You may return or exchange any items within 30 business days of delivery.
  • Refund Process: Refunds will be issued to the original form of payment. Please allow up to 10 business days for processing once we receive your return.
  • Exchanges: If you’d like to exchange an item for a different size, color, or style, please contact us at support@maxxmonster.com for assistance with the return and placing a new order.

Return/Exchange Steps:

  1. Contact Us: Email our customer service team at support@maxxmonster.com to request assistance with the return or exchange.
  2. Prepare the Item: Carefully repackage the items in the original shipping box. Make sure the items are in new, unworn, or unused condition with all tags and original packaging intact.
  3. Include Information: Include your name and/or order number in the package for identification purposes.

Conditions for Returns:

  • Item Condition: Must be new, unworn, unused, with tags attached, and in the original packaging.
  • Restocking Fee: We do not charge any restocking fees.
  • Return Method: All returns must be sent via mail.
  • Free Return Shipping: We cover the return shipping cost for all returns.
  • Return Shipping Label: Once your return request is approved, we will email you a prepaid return shipping label.

Important Notes:

  • Non-Refundable Shipping Charges: Shipping charges paid during the original purchase are non-refundable.
  • Exclusions: We cannot accept returns or exchanges for items that:
    • Have been damaged due to customer actions (e.g., misuse, alterations, improper care).
    • Show excessive wear and tear or have reached the end of their intended lifespan.

Cancellation Policy:

  • Order Cancellation: You may cancel your order within 12 hours of placement for a full refund.
  • After Shipment: Cancellations are not accepted once an order has shipped.

Changes to Orders:

  • Pre-shipping Changes: We can accommodate changes to size, color, or shipping address prior to shipment.
  • After Shipment: Once your order has shipped, we cannot make any changes. Please contact us immediately if adjustments are needed.

Get In Touch

We’d love to hear from you! If you have any questions or need assistance, don’t hesitate to contact us. Our dedicated customer service team is always here to help you find the perfect pieces for your wardrobe.

  • Email: support@maxxmonster.com
  • Phone: +44 7737 232281
  • Address: 76 Jalan PJU 5/21 Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia
  • Support Times: Monday - Friday, 9 am - 5 pm EST
  • Live Chat: Available on our website for instant assistance

Follow Us On Social Media

Stay connected and keep up with the latest trends by following us on Instagram: @maxxmonster2024.

Thank you for choosing Maxxmonster – your go-to destination for unique, stylish, and comfortable fashion.